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Frequently Asked Questions

How quickly do you respond to quote requests?

We respond to all inquiries within one business day. For urgent situations — a Class I service restriction, a pending audit, or a derailment — call us directly at (704) 321-0802. We answer urgent calls outside normal business hours.

What information should I have ready when I contact you?

The more detail you can provide, the faster we can scope your project. Helpful information includes: the approximate length and configuration of your track, your Class I railroad connection, any known deficiencies or recent Class I notices, your preferred inspection timing, and any specific compliance, audit, or incident context. You do not need to have all of this ready — a basic conversation about your facility is enough to get started.

Do you require a long-term contract for inspection services?

No. We work on a project basis as well as ongoing programs. A single inspection is a completely normal engagement. Clients who want a recurring monthly or quarterly program can commit to one, but there is no requirement to do so before your first inspection. Many clients start with a one-time baseline inspection and decide on a program from there.

What does a track inspection typically cost?

Cost depends on the length of the track, the complexity of the configuration, travel requirements, and the scope of documentation needed. All pricing is fixed and provided upfront — you know the cost before any work begins. Contact us with a description of your track and we will provide a specific price. We do not publish general rate schedules because every project is different.

Can you work with our Class I railroad directly if needed?

Yes. Our inspectors speak the language of Class I track departments and can coordinate directly with your railroad's track representative when that is helpful — for example, when a reinstatement inspection needs to be accepted by the carrier, or when audit timing needs to be coordinated. We work alongside your Class I relationship, not around it.